At Cut and Climb Tree Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information when you contact us, request a quote, or use our services:

• Your name, email address, phone number, and property address
• Details about your tree service requirements
• Photos or documents you upload via our forms or emails
• Information about how you use our website (cookies, analytics data)

2. How We Use Your Information

Your information helps us:

• Provide accurate quotes and deliver requested services
• Communicate with you regarding bookings, updates, or inquiries
• Improve our website, customer experience, and services
• Comply with legal or safety obligations

We will never sell or share your personal information with unrelated third parties for marketing purposes.

3. Data Storage and Security

All data collected is securely stored using modern encryption and access control systems. We take reasonable measures to protect your personal information from misuse, interference, loss, or unauthorized access.

4. Cookies and Analytics

Our website may use cookies and analytics tools (like Google Analytics) to track performance and user interactions. This data helps us understand how visitors use our site and improve our online experience.

You can adjust your browser settings to disable cookies if you prefer.

5. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at lee@cutandclimb.com.au.

7. Contact Us

For any questions about our privacy practices, please contact:

Cut and Climb Tree Services
Macedon Ranges, VIC, Australia
lee@cutandclimb.com.au
0407 051 511